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Frequently Asked Questions
Please see below for answers to common questions from customers.
If you don't see what you're looking for email us at: info@sacredlegacy.com
About Our Candles
What do you mean when you say your candles are vegan, cruelty-free and non-toxic?
Gluten-Free
Products marked gluten-free do not contain gluten.
Cruelty-Free
We do not & will not participate in harming animals. Our products are cruelty-free, always.
Vegan
Vegan products contain no animal products or animal-derived ingredients. Nada. None. Zero.
Toxin-Free
Various categories of toxins can pose adverse health effects from exposure. We're proud to say that our products do not contain reproductive, acute or organ toxins.
Phthalate-Free
Phthalates are lil scent carriers that help scents linger longer. Some types of phthalates have affected the reproductive system of laboratory animals. We ain't about that, so none of our fragrances contain phthalates.
Mutagen-Free
Chemicals or physical agents that can change our genetic makeup in a harmful way? Nope. Not about it. Exposure to mutagens can produce DNA mutations that contribute to disease, that's why none of our products contain them.
Carcinogen-Free
Ingredients on the California Prop 65 list are known to cause cancer, birth defects or other reproductive harm - no thanks. None of our fragrances require Prop 65 labeling.
Shipping
Where do you ship your products?
We currently ship to all 50 states within the United States.
Do you ship internationally?
While we primarily ship within the United States, if you wish to place an order from an international location outside of the U.S., please don't hesitate to contact us at info@sacredlegacy.com We will make every effort to accommodate your request.
How long will it take to receive my order?
For Standard Ground orders placed before 3pm PST, processing occurs by the following business day. Orders placed after 3pm PST or on holidays are typically processed within 2 business days. Express orders placed before 12pm PST from Monday to Friday will be processed on the same day.
Once processed, your package is expected to arrive within 3-7 business days.
Payment & Orders
What payments do you accept?
We accept all major credit cards (Visa, Mastercard, American Express and Discover), along with ShopPay, GooglePay, PayPal and ApplePay.
Can I cancel or edit my order?
All order can be refunded within 30 days, no questions asked. Contact our support team to issue a refund.
Where is my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number(s).
Do you offer refunds?
All orders can be refunded within 30 days, no questions asked. Contact our support team info@sacredlegacy.com to issue a refund
Candle Care
What are your candle care tips?
Trim the Wick
Before lighting your candle, trim the wick to about 1/4 inch (0.64 cm) in length. This helps prevent excessive smoke and uneven burning.
Keep Away from Drafts
Place your candle on a stable, heat-resistant surface away from drafts. Drafts can cause uneven burning and may even extinguish the flame.
Burn Within Sight
Always keep an eye on a burning candle and never leave it unattended. Ensure there are no flammable materials nearby.
Burn in Intervals
For longer-lasting enjoyment, burn your candle in 1-2 hour intervals. This allows the wax to melt evenly across the surface and prevents tunneling.
Extinguish Safely
Use a candle snuffer or gently blow on the flame to extinguish it. Avoid blowing it out forcefully, as this can cause hot wax to splatter.
By following these candle care tips, you can enjoy your candles safely and extend their burn time.